Customers, Loyalty, Feedback, And Campaigns
Manage customer records, loyalty points, feedback insights, and WhatsApp campaign workflows responsibly.
Customer tools help restaurants understand repeat guests and communicate with them when they have the required consent and lawful basis.
Customer records
Customer identity is organization-scoped. The same phone number can belong to different restaurant organizations without mixing their data.
Keep customer details accurate and avoid storing sensitive notes that are not needed for restaurant operations.
Loyalty points
Use loyalty adjustments carefully. Staff should record why points are added or reduced so managers can review unusual changes.
Feedback
Feedback insights help teams identify service issues, menu complaints, or payment problems. Treat feedback as operating context; verify details before making refunds, staff action, or public claims.
WhatsApp campaigns
Campaigns should be sent only when the restaurant has the right consent and communication basis. Review audience, message purpose, provider status, retries, and opt-out expectations before sending.
Zesty provides tooling; the restaurant remains responsible for customer communication compliance.