Support And Troubleshooting

Support works best when the request includes the restaurant context, affected module, staff role, branch, order or table reference, and what changed recently.

Before contacting support

Check:

• active plan and feature access
• organization and branch context
• staff role and permissions
• payment-provider state
• table QR and menu availability
• whether the issue affects one device, one user, one branch, or everyone

Support tickets

Eligible users can create support tickets from the app. Include clear steps, expected behavior, actual behavior, and safe attachments where useful.

Support access

Admins can allow support access when needed. Only allow access when it is relevant to the ticket. Review access and ticket notes after the issue is resolved.

Common fixes

• Missing module: check plan capability and user permissions.
• Wrong table order: confirm the table QR code is unique.
• Item missing from QR menu: check category and item availability.
• Payment mismatch: reconcile provider status before retrying refunds or verification.
• Staff cannot access a branch: check branch scope, role, and lifecycle status.
• Newsletter or contact updates: confirm the public form, recipient address, and communication consent before sending messages.

For public walkthroughs, support questions, or privacy questions, contact hello@zesty.id.