Zesty Credits And Add-ons

Your plan is a monthly or yearly subscription. Add-ons are paid separately, from Zesty credit: rupees you add in advance and spend as you use each add-on. There are no add-on plans to subscribe to, and no add-on price is built into a plan.

Everything on this page lives in Settings → Billing → Add-ons & credits, on the web and the phone app.

The add-ons

The "what ₹1,000 buys" figures are rounded down, so they never promise more than the credit pays for.

Zesty credit

Credit pays only for Zesty services. Your plan stays on its subscription; credit never pays for the plan.

Topping up

Pick ₹500, ₹1,000 or ₹2,000, or type any amount from ₹500 to ₹15,000, and pay by UPI or card. The payment goes to Zesty, and your balance updates as soon as the payment is confirmed. History lists every top-up, charge and refund.

Auto top-up

Auto top-up is optional. It tops up a fixed amount when credit runs low, so add-ons don't pause.

1. Choose the top-up amount (₹500 to ₹15,000).
2. Choose when it starts: Top up when credit drops under (₹). Leave it blank for 30% of the top-up amount.
3. Choose UPI Autopay or Card.
4. Pay the first top-up now in Razorpay checkout. That payment also sets up a mandate, capped at the top-up amount.

After that, later top-ups need no approval. Your bank or UPI app sends a notice first and debits about a day later, so set the level high enough to cover a day of add-ons. One top-up runs at a time.

If a debit fails, Zesty tries once more a day later. If that fails too, you get an alert, add-ons pause when the balance runs out, and auto top-up waits until you top up by hand once. Turn off cancels the mandate; pausing or cancelling it in your UPI app works too. Manual top-ups keep working either way.

Budgets and alerts

• Each add-on has an on/off switch and a Monthly budget (₹), with this month's spend shown against it. Leave the budget blank for no budget. The budget field shows what the amount buys, for example "Budget ₹500 ≈ 100 AI actions".
• Low-balance alert: you get an alert in the app and by email when credit drops under the amount you set.
• You are also alerted when an add-on reaches 80% and 100% of its budget.

The budget month follows your billing period.

When credit or a budget runs out

That add-on pauses. Nothing takes the balance below zero.

• AI assistant: AI answers stop with a message that credit has run out or the budget is reached, and a link to Add-ons & credits.
• Guest messages beyond your plan: order texts, receipts and review requests past your plan's messages are skipped. The guest's live order page still shows every step.
• Own delivery: guests can't choose delivery until you top up or raise the budget. A delivery already on its way finishes.

Guest orders and sign-in codes never stop.

AI assistant

The AI assistant add-on is Zesty AI: the assistant, owner briefs, Ask, invoice scanning and more on higher plans. It is available on Basic, Silver, Gold and Enterprise. The QR menu plan has no Zesty AI.

• There is no monthly fee and no monthly allowance. Each AI action is ₹4.70 from credit; ₹1,000 ≈ 210 AI actions.
• An action that fails is refunded to your credit.
• The chat and the AI overview show "Each AI answer uses 1 AI action from your Zesty credit" and about how many actions your balance has left.
• Turning the add-on on switches on the AI modules it brings. You do not need to find them in Settings → Features.
• Turning it off stops AI at once. There is nothing to cancel, and unused credit stays on your balance.

What AI can do depends on your plan. See AI Control Center.

Guest messages beyond your plan

Every plan includes guest messages each month:

Guest orders are unlimited on every plan; only the texts are counted.

Past the included messages, each message is ₹0.33 from credit (₹1,000 ≈ 3,000 messages), if you allow it under Order texts below. This add-on is on by default and can be switched off or given a budget.

Order texts to guests

What a guest gets by text:

• One text per order, when it is placed ("order placed").
• A delivery order gets one more, when it is delivered.
• Every other step (accepted, ready, out for delivery, paid) reaches the guest as a push notification and on their live order page.

Texts go by WhatsApp and fall back to SMS when WhatsApp cannot deliver. Receipts or review requests your staff send also count as messages.

Sign-in codes are free. The code a guest gets to verify their phone for delivery or loyalty is paid by Zesty. It always sends, never counts against your messages, and never takes credit.

Under Order texts to guests, choose one:

On the QR menu plan, Settings → Payments links here with Choose order texts. Settings → Billing shows this month's messages and warns you at 80% and 100%.

Own delivery

Own delivery is Zesty's first-party delivery: your own riders, your delivery zones and fees, and guests paying cash on delivery or by UPI to your own UPI ID. It is never a Swiggy or Zomato integration.

• Enterprise includes it for every Location, with no charge.
• Gold can add it: switch Own delivery on, then under Delivery by Location turn it on for each Location that delivers, up to three. Each Location with delivery on is charged ₹1,000 a month, drawn a day at a time (₹1,000 divided by the days in the month).
• QR menu, Basic and Silver do not offer delivery. Settings → Features says "Available on Gold (add-on) and Enterprise".

Delivery is per Location. The Online orders screen appears only in a Location that runs its own delivery. See Online orders and own delivery.

What credit is not

• Not a guest wallet: guests never hold Zesty credit, and guest money never reaches Zesty. See Guest payments.
• Not a plan payment: plans stay on their subscription.
• Not cash: credit is not transferable or redeemable except as the refund policy describes.

Where to go next

• Plans and billing
• AI Control Center
• Running the QR plan